| 3G | A cellular technology based on wide band code division multiple access delivering voice and faster data services. |
| 4G | 4G or long-term evolution ('LTE') technology offers even faster data transfer speeds than 3G/HSPA. |
| 5G | 5G is the fifth-generation wireless broadband technology which provides better speeds and coverage than the current 4G. |
| ADR | American depositary receipts is a mechanism designed to facilitate trading in shares of non-US companies in the US stock markets. The main purpose is to create an instrument which can easily be settled through US stock market clearing systems. |
| ADS | American depositary shares are shares evidenced by American depositary receipts. ADSs are issued by a depositary bank and represent one or more shares of a non-US issuer held by the depositary bank. The main purpose of ADSs is to facilitate trading in shares of non-US companies in the US markets and, accordingly, ADRs which evidence ADSs are in a form suitable for holding in US clearing systems. | Africa | Comprises the Vodacom Group. |
| AGM | Annual General Meeting. |
| Applications ('apps') | Apps are software applications usually designed to run on a smartphone or tablet device and provide a convenient means for the user to perform certain tasks. They cover a wide range of activities including banking, ticket purchasing, travel arrangements, social networking and games. For example, the MyVodafone app lets customers check their bill totals on their smartphone and see the minutes, texts and data allowance remaining. |
| ARPU | Average revenue per user, defined as customer revenue and incoming revenue divided by average customers. |
| B2C | Business-to-Consumer refers to the process of selling products and services directly between a business and consumers who are the end-users. |
| Capital additions | Comprises the purchase of property, plant and equipment and intangible assets, other than licence and spectrum payments and integration capital expenditure. |
| Churn | Total gross customer disconnections in the period divided by the average total customers in the period. |
| Cloud services | This means the customer has little or no equipment, data and software at their premises. The capability associated with the service is run from the Vodafone network and data centres instead. This removes the need for customers to make capital investments and instead they have an operating cost model with a recurring monthly fee. |
| Common Functions | Comprises central teams and business functions. |
| Converged customer | A customer who receives fixed and mobile services (also known as unified communications) on a single bill or who receives a discount across both bills. |
| Customer costs | Includes acquisition costs, retention costs and other direct costs of providing services. |
| Depreciation and amortisation | The accounting charge that allocates the cost of tangible or intangible assets, whether owned or leased, to the income statement over its useful life. The measure includes the profit or loss on disposal of property, plant and equipment, software and leased assets. |
| Direct costs | Direct costs include interconnect costs and other direct costs of providing services. |
| Eliminations | Refers to the removal of intercompany transactions to derive the consolidated financial statements. |
| Europe | Comprises the Group’s European businesses and the UK. |
| FCA | Financial Conduct Authority. |
| Fixed service revenue | Service revenue (see below) relating to the provision of fixed line and carrier services. |
| Fixed services revenue | Financial services revenue includes fees generated from the provision of advanced airtime, overdraft, financing and lending facilities, as well as merchant payments and the sale of insurance products (e.g. device insurance, life insurance and funeral cover). |
| FTTC | Fibre-to-the-Cabinet involves running fibre optic cables from the telephone exchange or distribution point to the street cabinets which then connect to a standard phone line to provide broadband. |
| FTTH | Fibre to the home. |
| GAAP | Generally Accepted Accounting Principles. |
| GSMA | Global System for Mobile Communications Association. |
| IAS 17 | International Accounting Standard 17 "Leases". The previous lease accounting standard that applied to the Group's statutory results for all reporting periods up to and including the quarter ended 31 March 2019. |
| ICT | Information and communications technology. |
| IFRS | International Financial Reporting Standards. |
| IFRS 15 | International Financial Reporting Standard 15 "Revenue from Contracts with Customers". The accounting policy adopted by the Group on 1 April 2018. |
| IFRS 16 | International Financial Reporting Standard 16 "Leases". The accounting policy adopted by the Group on 1 April 2019. |
| Incoming revenue | Comprises revenue from termination rates for voice and messaging to Vodafone customers. |
| Integration capital additions | Capital additions incurred in relation to significant changes in the operating model, such as the integration of recently acquired subsidiaries. |
| Integration capital expenditure | Capital expenditure incurred in relation to significant changes in the operating model, such as the integration of recently acquired subsidiaries. |
| Internet of Things ('IoT') | The network of physical objects embedded with electronics, software, sensors, and network connectivity, including built-in mobile SIM cards, that enable these objects to collect data and exchange communications with one another or a database. |
| Mark-to-market | Mark-to-market or fair value accounting refers to accounting for the value of an asset or liability based on the current market price of the asset or liability. |
| Mbps | Megabits (millions) of bits per second. |
| Mobile broadband | Mobile broadband allows internet access through a browser or a native application using any portable or mobile device such as smartphone, tablet or laptop connected to a cellular network. |
| Mobile service revenue | Service revenue (see below) relating to the provision of mobile services. |
| Mobile termination rate ('MTR') | A per minute charge paid by a telecommunications network operator when a customer makes a call to another mobile or fixed network operator. |
| MVNO | Companies that provide mobile phone services under wholesale contracts with a mobile network operator, but do not have their own licence or spectrum or the infrastructure required to operate a network. |
| Next-generation networks (‘NGN’) | Fibre or cable networks typically providing high-speed broadband. |
| Net Promoter Score ('NPS') | Net Promoter Score is a customer loyalty metric used to monitor customer satisfaction. |
| Operating expenses ('Opex') | Comprise primarily sales and distribution costs, network and IT related expenditure and business support costs. |
| Other Europe | Other Europe markets comprise Portugal, Ireland, Greece, Romania, Czech Republic and Albania. The prior period comparative results include Vodafone Hungary which was disposed of in January 2023. |
| Other Markets | Other Markets comprise Turkey, Egypt and Ghana. |
| Other revenue | Other revenue principally includes equipment revenue, interest income, income from partner market arrangements and lease revenue, including in respect of the lease out of passive tower infrastructure. |
| Partner markets | Markets in which the Group has entered into a partner agreement with a local mobile operator enabling a range of Vodafone's global products and services to be marketed in that operator's territory and extending Vodafone's reach into such markets. |
| Penetration | Number of SIMs in a country as a percentage of the country's population. Penetration can be in excess of 100% due to customers owning more than one SIM. |
| Petabyte | A petabyte is a measure of data usage. One petabyte is a million gigabytes. |
| Pps | Percentage points. |
| RAN | Radio access network is the part of a mobile telecommunications system which provides cellular coverage to mobile phones via a radio interface, managed by thousands of base stations installed on towers and rooftops across the coverage area, and linked to the core nodes through a backhaul infrastructure which can be owned, leased or a mix of both. |
| Regulation | Impact of industry specific law and regulations covering telecommunication services. The impact of regulation on service revenue in European markets comprises the effect of changes in European mobile termination rates and changes in out-of-bundle roaming revenue less the increase in visitor revenue. |
| Reported growth | Reported growth is based on amounts reported in euros and determined under IFRS. |
| Restructuring costs | Costs incurred by the Group following the implementation of discrete restructuring plans to improve overall efficiency. |
| Retail revenue | Retail revenue comprises Service revenue excluding Mobile Virtual Network Operator ('MVNO') and Fixed Virtual Network Operator ('FVNO') wholesale revenue. |
| Revenue | The total of Service revenue (see below) and Other revenue (see above). |
| Roaming | Roaming allows customers to make calls, send and receive texts and data on our and other operators’ mobile networks, usually while travelling abroad. |
| Service revenue | Service revenue is all revenue related to the provision of ongoing services to the Group’s consumer and enterprise customers, together with roaming revenue, revenue from incoming and outgoing network usage by non-Vodafone customers and interconnect charges for incoming calls. |
| Smartphone penetration | The number of smartphone devices divided by the number of registered SIMs (excluding data only SIMs) and telemetric applications. |
| SME | Small and medium sized enterprises. |
| SOHO | Small-Office-Home-Office customers. |
| Spectrum | The radio frequency bands and channels assigned for telecommunication services. |
| Vodafone Business | Vodafone Business supports organisations in a digital world. With Vodafone’s expertise in connectivity, our leading IoT platform and our global scale, we deliver the results that organisations need to progress and thrive. We support businesses of all sizes and sectors. |
| VZW | Verizon Wireless, the Group's former associate in the United States. |