Financial results and presentations

Investing in the turnaround of Germany

• Invest in the customer experience, brand and seeing improved commercial performance.
• Continue to upgrade our award-winning cable network and now market the largest Gigabit footprint.
• Halfway through the execution of 3,100 role reduction plan.
  

Vodafone Business capabilities

• Supported by Microsoft, Google & Mastercard partnerships.

Efficiency via simplification of shared operations & AI

• Our commercial shared operations are now operational, with Accenture investing its first tranche of its €150 million commitment.
• Rolling out our new AI-driven digital assistants to our agents, and directly to our customers with our Super Tobi chatbot. Our AI adoption is supported by our strategic partnerships with Microsoft & Google.

Portfolio actions

• UK: completion expected in early 2025.
• Italy: completion expected in early 2025. 
• Romania: signed MoU for potential acquisition.

Vodafone Investments

• Vantage Towers: sale of a further 10% stake in Oak Holdings GmbH for €1.3 billion.
• Indus Towers: 18% stake sale with €1.7bn gross proceeds, used to substantially repay existing lenders in India.

• Wide-reaching customer experience transformation underway, supported by additional investment, new incentives and talent development plans.
• Customers insights processed through real-time AI models, feeding into detailed action plans.
• Frontline tools and processes enhancements benefitting 70,000 team members.
• Significant improvement in Germany fixed network reliability, recognised in four independent network quality tests.
• Despite material price inflation, customer detractors have reduced across all segments.

• New organisational structure and executive management team in place.
• Completed first phase of commercialising shared operations, enabling greater transparency, productivity and flexibility.
• Actioned 5,000¹ role reductions and announced a further 2,000 in first year of 3-year 11,000¹ plan and continued to deliver opex efficiencies.

• Reshaped European footprint focused on growing telecommunications markets, with strong positions and good local scale.
• Vodafone now growing in all segments and accelerating throughout the year.
• Accelerated organic service revenue growth of Vodafone Business to 5.4% in Q4; B2B focus step-up with new organisation, sales transformation plan, investment in products and capabilities and strategic partnership with Microsoft.

We need to deliver to our customers the simple and predictable experience they expect such as seamless connections, upgrades, all service interactions. We’re making these basics our focus.

We need to step up the speed and decisiveness of our execution. We will do so by freeing up time and resources to focus on our commercial competitiveness by reducing internal complexity.

We need to change our organisation and focus our resources on a portfolio of segments, products and geographies that is right sized for growth and returns over time.

We need to deliver to our customers the simple and predictable experience they expect such as seamless connections, upgrades, all service interactions. We’re making these basics our focus.

We need to step up the speed and decisiveness of our execution. We will do so by freeing up time and resources to focus on our commercial competitiveness by reducing internal complexity.

We need to change our organisation and focus our resources on a portfolio of segments, products and geographies that is right sized for growth and returns over time.