FAQs

To register a name change you will need to write to Equiniti Limited. Further information on the details and supporting documentation required by the can be found on the ‘Register a Name Change’ page under Shareholder Services at www.shareview.co.uk. or by contacting Equiniti.

If you change your address you must inform Equiniti.

You can update your UK address online via your Shareview Portfolio at www.shareview.co.uk. Click on ‘Change my address’ in Quick Links and provide your new details.

See ‘How do I register for a Shareview Portfolio’ in these FAQs for more information on registering.

If you are a sole holder and are unable to update your details online, you can update your UK address over the phone by contacting Equiniti.

Further information can be found on the ‘Registering an address change’ page under Shareholder Services at www.shareview.co.uk. or by contacting Equiniti.

This will be included on any personalised documentation Equiniti sends you, including dividend confirmations, share certificates or VSA Statements. The Shareholder Reference from Equiniti will be made up of 11 digits. You should quote this Shareholder Reference whenever you contact Equiniti to speed up the location of your account.

Equiniti’s Bereavement Team is available to provide help and practical support when a shareholder dies.

You can speak to the Bereavement Team by contacting Equiniti and selecting the Bereavement Team option. Further information, including a guide on what to do when a shareholder dies and the services that can support you is available from www.shareview.co.uk/clients/benefactor

You can see your share balance online via your Shareview Portfolio which gives up to date information on balances, transactions and dividends paid.

See ‘How do I register for a Shareview Portfolio’ in these FAQs for more information on registering.

You can also determine the number of shares you hold in your name by adding up all your share certificates (please note, however, that any certificates dated before 31 July 2006 are invalid, due to the share consolidation on 28 July 2006) or referring to a recent dividend confirmation, or by contacting Equiniti. If you hold shares in a PEP, ISA, or through a stock broker nominee service, you should refer to your statement or contact the appropriate administrator.

If your shares are held on your behalf in the VSA you can refer to your most recent statement.

Share certificates are evidence of your ownership of the shares –similar to the deeds of your house or your insurance policies – and so should be kept in a safe place.

When you first buy shares in Vodafone you are given a unique Shareholder Reference. This should be quoted in all correspondence with Equiniti. If you buy more shares, these will be added to your existing account as long as your name and address details exactly match those currently held by Equiniti.

We recommend that you keep a separate record of your Shareholder Reference, certificate numbers and the number of shares each certificate covers in case of loss or damage. Share certificates are posted to shareholders at their own risk.

Yes. Please contact Equiniti for further information.

Equiniti keeps a record of your name, address and the number of shares you own. If your certificates are lost, stolen or destroyed, Equiniti can arrange for the issue of duplicate certificates. Simply contact Equiniti as soon as you can, quoting your Shareholder Reference if possible. Equiniti will need to arrange for you to complete an indemnity covering the Company for any loss arising from a dispute over who owns the shares and you may be charged for this depending on the value of the share certificate.

Generally, there is no charge if the value of shares represented by the certificate is £50 or less. Once this is done, the Equiniti will send you a duplicate certificate.

We encourage you to join the growing number of our shareholders who have opted to receive their shareholder communications electronically.

You can register to receive company communications electronically via your Shareview Portfolio at www.shareview.co.uk. Simply click ‘Update my communication preferences’ in the Quick Links section when you log into your Shareview Portfolio.

See ‘How do I register for a Shareview Portfolio’ in these FAQs for more information on registering.

Please note this communication preference only covers shareholder communications issued by Vodafone. If you wish to change how you receive your VSA statements from Equiniti Financial Services Limited please contact Equiniti direct.

Legislation has been introduced to enable all companies to communicate with their shareholders electronically. This means information about the Company can be received by shareholders quickly and more cost effectively. There will also be a reduction in the demand for natural resources, resulting in environmental benefits.

You will need a computer linked to the Internet, an e-mail account, a web browser (such as the one you are using to read this page) and a PDF reader. The PDF reader is necessary because many of our electronic communications are downloaded in a PDF format to enable easy printing. Download Adobe Acrobat Reader for free.

If you elect to receive communications electronically, each time the Company issues a shareholder communication you will be sent an e-mail alert containing a link to the relevant documents.

An e-mail alert will also be issued by Equiniti Financial Services Limited advising you when your VSA or DRIP statements are made available in your Shareview Portfolio and how to access them.

As a shareholder, you are entitled to receive communications from Vodafone such as annual reports, notices of general meetings and dividend information. Although we encourage you to join the growing number of our shareholders who have opted to receive their shareholder communications electronically, should you wish to receive these company communications in paper you will be able to request this.

Please note VSA and DRIP statements are provided separately by Equiniti. If you wish to receive all of your VSA statements or DRIP purchase statements in paper please contact Equiniti direct.

You should find answer to most of your questions at www.shareview.co.uk. Alternatively please contact Equiniti using the contact details on the Manage your holdings page.

Equiniti offers a range of shareholder information and forms online at Equiniti’s shareholder website, www.shareview.co.uk.

In addition, by registering for a Shareview Portfolio you can:

• update your details online including your address and dividend payment instructions;
• buy and sell shares easily;
• receive certain shareholder communications electronically;
• send your general meeting voting instructions in advance of shareholder meetings;
• view information about and join the Vodafone Group plc Dividend Reinvestment Plan (DRIP); and
• access your online statements.

It is free to use, secure, easy to administer.

You can register for a Shareveiw Portfolio at www.shareview.co.uk/register

To register you will need your 11 digit Shareholder Reference issued to you by Equiniti. This can be found on recent correspondence issued by Equiniti such as a dividend confirmation, share certificate or VSA statement.

Once you have registered for a Shareview Portfolio, an activation code will be issued to you in the post which you will need to complete your registration.

These are payments that Vodafone shareholders receive. They are paid twice yearly usually in February and August. A dividend is paid for each share, so the amount you receive depends on the number of shares you own. To receive the dividend, you must hold shares on the relevant dividend record date and you must have registered bank account details. If the shares are sold before the ex-dividend date or purchased after it, you will not be entitled to that dividend.

Before announcing each dividend, and in consultation with the London Stock Exchange, we set a date on which shares will be sold without entitlement to the dividend - known as going ‘ex-dividend’. Before that date they are said to be ‘cum-dividend’, i.e. they have entitlement to the dividend.

Anyone who buys a share before the ex-dividend date is therefore entitled to receive the dividend recently announced. If you purchase on or after that date the dividend most recently announced is payable to the previous owner.

The dividend is paid to shareholders on the number of shares held at the record date. The record date is usually one day after the ex-dividend date. If you receive a dividend having recently sold your shares and are unsure whether you are entitled to it, contact the agent who acted on your behalf in the sale. Depending on the terms of the sale, the dividend may be due to the new owner.

With effect from February 2010, Vodafone pays cash dividends by direct credit only. In order to receive your dividends directly into your bank account on dividend payment date, you will need to have provided your bank details.

You can provide your bank details online via your Shareview Portfolio at www.shareview.co.uk. Follow the link from “My Investments” to view your holdings summary, access the Dividend Election page for your holding and follow the instructions onscreen to provide your nominated bank account and change your dividend currency election if required.

See ‘How do I register for a Shareview Portfolio’ in these FAQs for more information on registering.

If you are a sole holder with 2,500 shares or fewer you can provide your nominated bank account details over the phone by contacting Equiniti.

Further information on having your dividends paid into your bank account can be found on the ‘Arrange direct dividend payments’ page under Shareholder Services on www.shareview.co.uk.

Please note:

• In instances where you have not provided valid bank accounts details, your distributions due on these shares will be retained and you may be charged a fee for the dividend payment to be released.
• Shareholders who are resident in the UK automatically receive their dividends in pounds sterling - provided that UK bank account details are supplied.
• Shareholders who are resident in the European Economic Area (EEA) automatically receive their dividends in euro provided that euro bank account details are supplied.
• Shareholders outside the EEA automatically receive dividends in pounds sterling by lodging UK bank account details.
• To receive payments in another currency Equiniti’s Overseas Payment Service can be used to arrange payments in over 90 countries worldwide. For further information please visit www.shareview.co.uk/info/ops or contact the Registrars. Please note terms and conditions apply and fees are payable for this service.

I have lost my dividend cheque/found an out of date cheque. What should I do?

If you have lost a historic dividend cheque or found an out of date dividend cheque you should contact Equiniti as soon as possible. They will arrange for the cheque to be stopped and then send you the outstanding payment(s) direct to your bank account, provided bank details have been supplied.

For further information including any applicable fees, please visit the ‘Request a reissue’ page under Shareholder Services on www.shareview.co.uk. or contact Equiniti.

Provided you have registered your email address with Equiniti, an electronic dividend confirmation will be sent to you by email at the time of each dividend payment. If you do not provide an email address, we will send you a paper annual dividend confirmation each February. Your dividend confirmation will state details about both dividends paid during the tax year and how the amounts were calculated.

If you require a replacement dividend confirmation, please contact Equiniti, who will arrange for a duplicate to be sent to you. Please note there is a fee for this service.

With effect from 6th April 2016 the 10% tax credit on dividends was replaced with an individual annual tax free allowance across all dividend income. The tax free allowance is £1,000 for the tax year 6th April 2023 to 5th April 2024, above which there is a tax liability. For further information, please visit the https://www.gov.uk/tax-on-dividends website. For queries about your own tax position, please speak to an independent tax advisor.

The Company operates a Dividend Reinvestment Plan (DRIP), which gives shareholders the opportunity to acquire additional Vodafone shares in a cost-effective way by re-investing their cash dividend. The plan is available to all shareholders provided that they do not live in or are subject to the jurisdiction of any country where their participation in the plan would require Vodafone or the plan administrator to take action to comply with local government or regulatory procedures or any similar formalities.

You can apply to join the DRIP online via your Shareview Portfolio at www.shareview.co.uk. Follow the link from “My Investments” to view your holdings summary, access the Dividend Election page for your holding and follow the instructions onscreen to complete the application.

See ‘How do I register for a Shareview Portfolio’ in these FAQs for more information on registering.

Shareholders wishing to join the DRIP should ensure that their completed instruction is received by the plan administrator no later than 15 working days before the dividend payment date, otherwise it will only apply from the next dividend that the DRIP is applied to. Having joined the DRIP, dividends will continue to be reinvested until the plan administrator receives written instructions requesting withdrawal from the DRIP.

A DRIP application form along with the latest DRIP Terms and Conditions is also available to download from www.shareview.co.uk/info/drip or by contacting Equiniti.

The DRIP allows you to buy shares in Vodafone Group Plc in the open market using your cash dividend. The Company’s Registrars will arrange for as many shares as possible to be purchased on your behalf, as soon as reasonably practical and in any event within three days after each dividend payment date.

The number of shares you will receive will depend on the market price of Vodafone Group Plc shares at the time the shares are bought. You cannot specify a maximum or minimum price. Any cash dividend remaining after the share purchase, which was insufficient to purchase a whole share, will be carried forward and added to future dividend payments for reinvestment in Vodafone Group Plc shares under the terms of the DRIP. All monies that are held for you will be held in a client bank account, which our Registrars maintains for participants of the DRIP. Interest is not paid on any such monies.

If you hold your shares in certificated form you will receive a purchase statement along with your new share certificate in the post after every eligible dividend.

If your shares are held in the Vodafone Share Account (VSA) your purchase statement will be sent to you electronically. If you do not register for a Shareview Portfolio you will receive an annual consolidated purchase statement each year showing you the details of all eligible dividends received during the year.

The purchase statement will show the number of shares acquired, the purchase price and the associated costs.

Please note this is a service is on an execution only basis. This means that the Plan Administrator cannot give you any investment advice on transactions, nor will be able to provide any other services under the DRIP agreement. Please contact the Plan Administrator for documentation and full details of the service.

Dividend confirmation: A dividend confirmation covering the whole amount of your cash dividend will be provided with your purchase statement. For self-assessment purposes, HM Revenue & Customs in the UK requires you to retain dividend confirmations for six years.

No, for administrative reasons, you may only participate in the DRIP for the whole of your shareholding in Vodafone Group Plc.

The only possible exception would be for very large institutional shareholders with shares held on behalf of a number of beneficiaries. The Company may, at its discretion, permit such a shareholder to reinvest the cash dividend payment on a lesser number of shares than the full holding where such a shareholder has provided a written notification of their requirements. Such part reinvestment will apply to the dividend on that number of shares until it is altered or cancelled. The remaining cash dividend will automatically be paid on the shares that are not included in the DRIP.

Note, under our new dividend policy whereby we declare dividends in Euros, any shareholder making a partial DRIP election will receive their cash element in GBP, even if the holder is EU based or otherwise makes an election for Euros.

There will be an administration charge of 1.25% of the total value of your dividend payment reinvested in shares (a minimum dealing charge of £2.50 will be applied). You will also have to pay stamp duty reserve tax at the prevailing rate - currently 0.5% of the value of the shares acquired (the £5.00 minimum duty will not apply). The total of these charges is 1.75%, and this will be deducted automatically from the amount to be reinvested in shares.

Income tax: You will be liable for income tax on dividends reinvested in the DRIP on the same basis as if you had received the cash dividend in full and arranged the investment yourself. You should therefore include the dividend on your self-assessment return. If you are a higher rate taxpayer you will also be required to pay the extra 22.5% (over the 10% tax credit) when you settle your overall tax bill for the year. With effect from 6th April 2016 the 10% tax credit on dividends was replaced with an individual annual tax free allowance across all dividend income. The tax free allowance is £1,000 for the tax year 6th April 2023 to 5th April 2024, above which there is a tax liability. For further information, please visit the https://www.gov.uk/tax-on-dividends website. For queries about your own tax position, please speak to an independent tax advisor.

If you hold your Vodafone Group Plc shares in a CREST account the shares will be credited to it. You will be sent a CREST statement instead of a share certificate together with your dividend confirmation.

If you buy or sell shares, the DRIP election will apply to the increased or reduced holding. All shares acquired by a DRIP participant will be included automatically with effect from the date of their registration. Please note that it may take several days after the date of purchase to register the new shares.

The DRIP is operated on a mandated basis; in other words, your election to participate will apply to all future dividends until you cancel or otherwise terminate your mandate or sell/transfer your shares.

You may withdraw from the DRIP at any time by contacting Equiniti. Your notice of withdrawal from the DRIP must be received not later than 15 working days prior to the payment date of a dividend if you do not wish to be included in the DRIP for that dividend. Where proper notification is received by Equiniti of a participant’s death, bankruptcy or mental incapacity, that participant will cease to participate in the DRIP unless the participant was a joint holder, in which case the DRIP will continue for the remaining joint shareholder.

In the event of the sale or transfer of your shares or your withdrawal from the DRIP any outstanding balance will be repaid to you as soon as possible.

Vodafone ordinary shares are traded on the London Stock Exchange and, in the form of American Depositary Shares (ADSs), on the NASDAQ Stock Market.

You can buy and sell Vodafone ordinary shares through a financial adviser or stockbroker, bank or building society. Please note the commission charges for buying and selling shares vary between the different organisations.

You can also use the dealing services provided by Equiniti Financial Services Limited. For further information on Equiniti’s dealing services including rates and charges, terms and conditions etc please see www.shareview.co.uk/dealing or contact Equiniti.

All transactions will be undertaken on an ‘execution only’ basis. This means that Equiniti cannot give you any investment advice on transactions, nor will Equiniti be able to provide any other services under this agreement. Please contact Equiniti for documentation and full details of service. If you are in any doubt about what action you should take you should consult an independent financial adviser authorised under the UK Financial Services and Markets Act 2000.

We are not currently operating a share dealing service although we have done in the past.

You may at some point wish to transfer your shares to someone else (for example, your spouse or partner or in an 'off market' sale). As these transactions usually do not involve a stockbroker, you can use a stock transfer form which can be obtained from Equinit. Please complete and return it Equiniti along with your share certificate via registered post.

Where stamp duty is payable, the completed transfer form must be sent to a UK Inland Revenue Stamp Office and the duty paid before it can be forwarded to the Registrars.

Where stamp duty is not payable, you will need to complete the form fully, remembering to complete the stamp duty declaration on the reverse. The transfer form and share certificate (totalling at least the number of shares on the transfer) should be forwarded to Equiniti. Do not worry if the share certificates represent more shares than the transfer. If this is the case, Equiniti will send you a share certificate representing the balance.

For further information including any applicable fees, please visit the ‘Transfer certificated shares’ page under Shareholder Services on www.shareview.co.uk. or contact Equiniti.

If you are transferring shares held on your behalf in the VSA to someone else to continue to be held in the VSA, please contact Equiniti to obtain the relevant form. Please note all shareholders including any joint holders, and any relevant legal representatives must complete and sign the form providing the relevant regulatory information as requested.

This is dependent on the nature of the transaction taking place. As a general rule, if no consideration or money is changing hands then the transaction is not liable for stamp duty. However, there are several instances where stamp duty has to be paid and for full guidelines you should refer to the reverse of the Stock Transfer Form. If you require any further information please contact Equiniti.