Frequently Asked Questions

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How do I advise the company of my change of name?
If you have changed your name you may download a change of name form from the Shareholder Forms page. Please complete the form and return to the Registrars via registered post. Please enclose a copy of your marriage certificate, in the case of marriage, or in other cases a copy of the relevant legal document confirming your name change together with your share certificate(s) for amendment
How do I update my address details?
If you change your address, please inform the Registrars. Alternatively, you can register your change of address online at investorcentre.co.uk. You will need your Shareholder Reference Number (SRN), which can be found on either your share certificate or dividend confirmation - the number is preceded by the letter I, C or G. Please provide details of both your old and new address.

Please note you can also request to receive all future communications electronically via investorcentre.co.uk. You will need your SRN to register and you will be asked to agree to the terms and conditions of the service. Please read these carefully, as they will set out the basis on which shareholder communications will be sent to you.

See ‘How do I update my communication preferences?’ below for more information.

Where can I find my shareholder reference number (SRN)?
This will be included on any personalised documentation the Registrars send you. For certificated holders the SRN will start with a ‘C’ followed by 10 numerical digits, for CREST holders the SRN will start with a ‘G’ followed by 10 numerical digits and for Vodafone Share Account holders the SRN will start with an ‘I’ followed by 10 numerical digits. You should quote this number whenever you contact the Registrars to speed up the location of your account.
How do I register the death of a Vodafone shareholder?
Please contact our Registrars at your earliest opportunity to establish which documents you will need to forward to them. This may involve a Certificate of Confirmation or Small Estates procedure, Grant of Probate/Letters of Administration. Our Registrars will ensure that this process is made as straightforward as possible for you.
I am not sure how many Vodafone shares I now hold. How can I find out these details?
You can determine the number of shares you hold in your name by adding up all your share certificates (please note, however, that any certificates dated before 31 July 2006 are invalid, due to the share consolidation on 28 July 2006) or referring to a recent dividend tax voucher, or by contacting the Registrars. If you hold shares in a PEP, ISA, or through a stock broker nominee service, you should refer to your statement or contact the appropriate administrator.
What are share certificates?
Share certificates are evidence of your ownership of the shares – similar to the deeds of your house or your insurance policies – and so should be kept in a safe place.

When you first buy shares in Vodafone you are given a unique ten digit Shareholder Reference Number (SRN). This should be quoted in all correspondence with our Registrars. If you buy more shares, these will be added to your existing account as long as your name and address details exactly match those currently held by the Registrars.

We recommend that you keep a separate record of your SRN, certificate numbers and the number of shares each certificate covers in case of loss or damage. Share certificates are posted to shareholders at their own risk.
May I hold shares jointly with someone else?
Yes you may. Please contact our Registrars.
My share certificate has been lost/stolen. What should I do?
The Registrars keep a record of your name, address and the number of shares you own. If your certificates are lost, stolen or destroyed, the Registrars can arrange for the issue of duplicate certificates. Simply contact the Registrars as soon as you can, quoting your Shareholder Reference Number (SRN) if possible. The Registrars will need to arrange for you to complete an indemnity covering the Company for any loss arising from a dispute over who owns the shares and you may be charged for this depending on the value of the share certificate. Generally, there is no charge if the value of shares represented by the certificate is £100 or less. Once this is done, the Registrars will send you a duplicate certificate.
How do I update my communication preferences?
We encourage you to join the growing number of our shareholders who have opted to receive their shareholder communications electronically.

You can request to receive all future communications electronically via investorcentre.co.uk. You will need your Shareholder Reference Number (SRN), which can be found on either your share certificate or dividend confirmation - the number is preceded by the letter I, C or G. During registration, you will be asked to agree to the terms and conditions of the service. Please read these carefully, as they will set out the basis on which shareholder communications will be sent to you.

Register for electronic shareholder communications
Why does Vodafone offer electronic shareholder communications?
Legislation has been introduced to enable all companies to communicate with their shareholders electronically. This means information about the Company can be received by shareholders quickly and more cost effectively. There will also be a reduction in the demand for natural resources, resulting in environmental benefits.
What computer equipment do I need to receive electronic shareholder communications?
You will need a computer linked to the Internet, an e-mail account, a web browser (such as the one you are using to read this page) and a PDF reader. The PDF reader is necessary because many of our electronic communications are downloaded in a PDF format to enable easy printing. Download Adobe Acrobat Reader for free.
How will I know when to look for new information?
Each time the Company issues a shareholder communication you will be sent an e-mail alert containing a link to the relevant documents.
What if I want to continue receiving printed documents?
If you want to continue to receive printed documents (such as the Annual Report) then you need take no action. Please note that with effect from November 2003, the Company's full interim results will not be sent in a printed format and will be available only in electronic format on this website.