Frequently Asked Questions

Show All
How do I advise the company of my change of name?
If you have changed your name you may download a change of name form from the Shareholder Forms page. Please complete the form and return to the Registrars via registered post. Please enclose a copy of your marriage certificate, in the case of marriage, or in other cases a copy of the relevant legal document confirming your name change together with your share certificate(s) for amendment
How do I update my address details?
If you change your address, please inform the Registrars. Alternatively, you can register your change of address online at investorcentre.co.uk. You will need your Shareholder Reference Number (SRN), which can be found on either your share certificate or dividend confirmation - the number is preceded by the letter I, C or G. Please provide details of both your old and new address.

Please note you can also request to receive all future communications electronically via investorcentre.co.uk. You will need your SRN to register and you will be asked to agree to the terms and conditions of the service. Please read these carefully, as they will set out the basis on which shareholder communications will be sent to you.

See ‘How do I update my communication preferences?’ below for more information.

Where can I find my shareholder reference number (SRN)?
This will be included on any personalised documentation the Registrars send you. For certificated holders the SRN will start with a ‘C’ followed by 10 numerical digits, for CREST holders the SRN will start with a ‘G’ followed by 10 numerical digits and for Vodafone Share Account holders the SRN will start with an ‘I’ followed by 10 numerical digits. You should quote this number whenever you contact the Registrars to speed up the location of your account.
How do I register the death of a Vodafone shareholder?
Please contact our Registrars at your earliest opportunity to establish which documents you will need to forward to them. This may involve a Certificate of Confirmation or Small Estates procedure, Grant of Probate/Letters of Administration. Our Registrars will ensure that this process is made as straightforward as possible for you.
I am not sure how many Vodafone shares I now hold. How can I find out these details?
You can determine the number of shares you hold in your name by adding up all your share certificates (please note, however, that any certificates dated before 31 July 2006 are invalid, due to the share consolidation on 28 July 2006) or referring to a recent dividend tax voucher, or by contacting the Registrars. If you hold shares in a PEP, ISA, or through a stock broker nominee service, you should refer to your statement or contact the appropriate administrator.
What are share certificates?
Share certificates are evidence of your ownership of the shares – similar to the deeds of your house or your insurance policies – and so should be kept in a safe place.

When you first buy shares in Vodafone you are given a unique ten digit Shareholder Reference Number (SRN). This should be quoted in all correspondence with our Registrars. If you buy more shares, these will be added to your existing account as long as your name and address details exactly match those currently held by the Registrars.

We recommend that you keep a separate record of your SRN, certificate numbers and the number of shares each certificate covers in case of loss or damage. Share certificates are posted to shareholders at their own risk.
May I hold shares jointly with someone else?
Yes you may. Please contact our Registrars.
My share certificate has been lost/stolen. What should I do?
The Registrars keep a record of your name, address and the number of shares you own. If your certificates are lost, stolen or destroyed, the Registrars can arrange for the issue of duplicate certificates. Simply contact the Registrars as soon as you can, quoting your Shareholder Reference Number (SRN) if possible. The Registrars will need to arrange for you to complete an indemnity covering the Company for any loss arising from a dispute over who owns the shares and you may be charged for this depending on the value of the share certificate. Generally, there is no charge if the value of shares represented by the certificate is £100 or less. Once this is done, the Registrars will send you a duplicate certificate.
How do I update my communication preferences?
We encourage you to join the growing number of our shareholders who have opted to receive their shareholder communications electronically.

You can request to receive all future communications electronically via investorcentre.co.uk. You will need your Shareholder Reference Number (SRN), which can be found on either your share certificate or dividend confirmation - the number is preceded by the letter I, C or G. During registration, you will be asked to agree to the terms and conditions of the service. Please read these carefully, as they will set out the basis on which shareholder communications will be sent to you.

Register for electronic shareholder communications
Why does Vodafone offer electronic shareholder communications?
Legislation has been introduced to enable all companies to communicate with their shareholders electronically. This means information about the Company can be received by shareholders quickly and more cost effectively. There will also be a reduction in the demand for natural resources, resulting in environmental benefits.
What computer equipment do I need to receive electronic shareholder communications?
You will need a computer linked to the Internet, an e-mail account, a web browser (such as the one you are using to read this page) and a PDF reader. The PDF reader is necessary because many of our electronic communications are downloaded in a PDF format to enable easy printing. Download Adobe Acrobat Reader for free.
How will I know when to look for new information?
Each time the Company issues a shareholder communication you will be sent an e-mail alert containing a link to the relevant documents.
What if I want to continue receiving printed documents?
If you want to continue to receive printed documents (such as the Annual Report) then you need take no action. Please note that with effect from November 2003, the Company's full interim results will not be sent in a printed format and will be available only in electronic format on this website.
How do I contact Computershare?

For shareholder enquiries such as changing your name, address, dividend payments and shareholder certificates, please contact our Registrars via post, telephone or online at investorcentre.co.uk.

You can view Computershare’s contact details on the Manage your holdings page.

What is Investor Centre?
Computershare offers a facility for you to view information electronically on your shareholding in Vodafone Group Plc and in addition offers a free service called Investor Centre, a portfolio management service. Access your shareholding service and a portfolio management service via investorcentre.co.uk.
How can I register for Investor Centre?
You can register for Investor Centre online via www.investorcentre.co.uk/registration. To register you will need your 10 digit Shareholder Reference Number (SRN) which starts with the letter I, C or G and can be found on your share certificate(s) and dividend confirmation.
What are dividends and when do I receive them?
These are payments that Vodafone pays to you as a shareholder. They are paid twice yearly usually in February and August. A dividend is paid for each share, so the amount you receive depends on the number of shares you own. To receive the dividend, your name must be on the share register on the relevant dividend record date and you must have registered bank account details with our Registrar. If the shares are sold before the ex-dividend date or purchased after it, you will not be entitled to that dividend.
What does 'ex-dividend' mean?
Before announcing each dividend, and in consultation with the London Stock Exchange, we set a date on which shares will be sold without entitlement to the dividend - known as going ‘ex-dividend’. Before that date they are said to be ‘cum-dividend’, i.e. they have entitlement to the dividend.

Anyone who buys a share before the ex-dividend date is therefore entitled to receive the dividend recently announced. If you purchase on or after that date the dividend most recently announced is payable to the previous owner.

The dividend is paid to shareholders on the number of shares held at the record date. The record date is usually one day after the ex-dividend date. If you receive a dividend having recently sold your shares and are unsure whether you are entitled to it, contact the agent who acted on your behalf in the sale. Depending on the terms of the sale, the dividend may be due to the new owner.
How can I have my dividends paid?
With effect from February 2010, Vodafone pays cash dividends by direct credit only. In order to receive your dividends directly into your bank account on dividend payment date, you will need to register your bank details on our Registrars' website, www.investorcentre.co.uk. You will need your 10 digit Shareholder Reference Number (SRN) which starts with the letter I, C or G to log in. This can be found on your share certificate(s) and dividend confirmation. If you are unable to register details online, please complete the appropriate dividend mandate form, which is available on our Shareholders Forms page and send this to our Registrars.
 

Please note:

  • If you do not register your bank details at least 3 weeks prior to the dividend payment date, your dividend will be held for you as a non-interest bearing deposit and, depending on the value of the outstanding payment, you will be liable for an administration fee when we do receive your bank details and are in a position to pay the dividend to your nominated bank account. The fee will be deducted from the dividend due to you.
  • Shareholders who are resident in the UK automatically receive their dividends in pounds sterling - provided that UK bank account details are supplied.
  • Shareholders who are resident in the Eurozone automatically receive their dividends in euro provided that euro bank account details are supplied. Elections to receive pounds sterling instead are permitted provided that UK bank mandate details are lodged.
  • Shareholders outside the Eurozone automatically receive dividends in pounds sterling by lodging UK bank account details but may elect to receive dividends in their local currency by registering at investorcentre.co.uk for the Global Payments Service. Please note a fee is payable for this service.
I have lost my dividend cheque. How do I obtain a replacement?

If you have lost a historic dividend cheque you should contact our Registrars as soon as possible. They will arrange for the cheque to be stopped and then send you the outstanding payment(s) direct to your bank account, provided bank details have been supplied. Please note there may be an administration fee for this service (fees do not apply if the value of the outstanding payment(s) is less than £10 or €12)

What should I do if I have found an out-of-date dividend cheque?
Please contact our Registrars. If the payment has not previously been reissued they will arrange for the outstanding amount(s) to be sent direct to your bank/building society account, provided details have been supplied. Please note there may be an administration fee for this service (fees do not apply if the value of the outstanding payment(s) is less than £10 or €12).
What about my dividend confirmation?
Provided you have registered your email address with our Registrars, an electronic dividend confirmation will be sent to you by email at the time of each dividend payment. If you do not provide an email address, we will send you a paper annual dividend confirmation each February. Your dividend confirmation will state details about both dividends paid during the tax year and how the amounts were calculated.
I have not received my latest dividend confirmation. Who do I contact?
If you require a replacement dividend confirmation, please contact our Registrars, who will arrange for a duplicate to be sent to you. Please note there is a fee for this service.
Do I have to pay tax on my dividends?
With effect from 6th April 2016 the 10% tax credit on dividends has been replaced with an individual annual tax free allowance across all dividend income. The tax free allowance is £2,000 for the tax year 6th April 2019 to 5th April 2020, above which there is a tax liability. For further information, please visit the HMRC.gov.uk website. For queries about your own tax position, please speak to an independent tax advisor.
How do I sign up to the Dividend Reinvestment Plan?

The Company operates a Dividend Reinvestment Plan (DRIP), which gives shareholders the opportunity to acquire additional Vodafone shares in a cost-effective way by re-investing their cash dividend. The plan is available to all shareholders provided that they do not live in or are subject to the jurisdiction of any country where their participation in the plan would require Vodafone or the plan administrator to take action to comply with local government or regulatory procedures or any similar formalities.

Shareholders wishing to join the DRIP should ensure that their completed mandate form (which can be obtained from the website of our Registrars) is received by the plan administrator no later than 15 working days before the dividend payment date for it to be applicable. Having joined the DRIP, dividends will continue to be reinvested until the plan administrator receives written instructions requesting withdrawal from the DRIP.

For full terms and conditions and or a mandate form please visit our Shareholder Forms page or contact our Registrars for more information.

Please note if you want to continue to receive a cash dividend and do not want to reinvest your dividend, then you need take no action.

How does the DRIP work?

The DRIP allows you to buy shares in Vodafone Group Plc in the open market using your cash dividend. The Company’s Registrars will arrange for as many shares as possible to be purchased on your behalf, as soon as reasonably practical and in any event within three days after each dividend payment date.

The number of shares you will receive will depend on the market price of Vodafone Group Plc shares at the time the shares are bought. You cannot specify a maximum or minimum price. Any cash dividend remaining after the share purchase, which was insufficient to purchase a whole share, will be carried forward and added to future dividend payments for reinvestment in Vodafone Group Plc shares under the terms of the DRIP. All monies that are held for you will be held in a client bank account, which our Registrars maintains for participants of the DRIP. Interest is not paid on any such monies.

The share purchase advice and the share certificate (where appropriate) will be posted to you within 15 working days of the dividend payment date. If you hold your shares in the Vodafone Share Account (VSA) your shares will be credited to your account. The share purchase advice will show the number of shares acquired, the purchase price and the associated costs. Shares purchased on your behalf will be registered in your name and you will be sent a share certificate if your shares are certificated.

Please note this is a service is on an execution only basis. This means that our Registrars cannot give you any investment advice on transactions, nor will our Registrars be able to provide any other services under the DRIP agreement. Please contact our Registrars for documentation and full details of the service.

Dividend confirmation: You will be sent a dividend confirmation covering the whole amount of your cash dividend. For self-assessment purposes, HM Revenue & Customs in the UK requires you to retain dividend confirmations for six years.

Can I join the DRIP for just some of my shares?

No, for administrative reasons, you may only participate in the DRIP for the whole of your shareholding in Vodafone Group Plc.

The only possible exception would be for very large institutional shareholders with shares held on behalf of a number of beneficiaries. The Company may, at its discretion, permit such a shareholder to reinvest the cash dividend payment on a lesser number of shares than the full holding where such a shareholder has provided a written notification of their requirements. Such part reinvestment will apply to the dividend on that number of shares until it is altered or cancelled. The remaining cash dividend will automatically be paid on the shares that are not included in the DRIP.

Note, under our new dividend policy whereby we declare dividends in Euros, any shareholder making a partial DRIP election will receive their cash element in GBP, even if the holder is EU based or otherwise makes an election for Euros.

What are the costs and tax implications for DRIP?

There will be an administration charge of 0.75% of the total value of your dividend payment reinvested in shares (a minimum dealing charge of £2.50 will be applied). You will also have to pay stamp duty reserve tax at the prevailing rate - currently 0.5% of the value of the shares acquired (the £5.00 minimum duty will not apply). The total of these charges is 1.25%, and this will be deducted automatically from the amount to be reinvested in shares.

For example, if a £50.00 dividend is used to buy shares for you, £6.25 will be deducted to cover administration and dealing costs and stamp duty reserve tax.

Income tax: You will be liable for income tax on dividends reinvested in the DRIP on the same basis as if you had received the cash dividend in full and arranged the investment yourself. You should therefore include the dividend on your self-assessment return. If you are a higher rate taxpayer you will also be required to pay the extra 22.5% (over the 10% tax credit) when you settle your overall tax bill for the year. With effect from 6th April 2016 the 10% tax credit on dividends has been replaced with an individual annual tax free allowance across all dividend income. The tax free allowance is £2,000 for the tax year 6th April 2019 to 5th April 2020, above which there is a tax liability. For further information, please visit HMRC.gov.uk. For queries about your own tax position, please speak to an independent tax advisor.

Capital gains tax: You may be liable to tax on any capital gain you make if you dispose of the shares. If you are not sure how this will affect you, please consult an independent financial adviser authorised under the UK's Financial Services and Markets Act 2000. Tax legislation can change at any time.

What happens if I am a sponsored member of CREST?

If you hold your Vodafone Group Plc shares in a CREST account the shares will be credited to it. You will be sent a CREST statement instead of a share certificate together with your dividend tax voucher.

What happens if I subsequently buy or sell Vodafone shares outside the DRIP?

If you buy or sell shares, the DRIP election will apply to the increased or reduced holding. All shares acquired by a DRIP participant will be included automatically with effect from the date of their registration. Please note that it may take several days after the date of purchase to register the new shares.

Can I withdraw from the DRIP?

The DRIP is operated on a mandated basis; in other words, your election to participate will apply to all future dividends until you cancel or otherwise terminate your mandate or sell/transfer your shares.

You may withdraw from the DRIP at any time by contacting our Registrars. Your notice of withdrawal from the DRIP must be received not later than 15 working days prior to the payment date of a dividend if you do not wish to be included in the DRIP for that dividend. Where proper notification is received by our Registrars of a participant’s death, bankruptcy or mental incapacity, that participant will cease to participate in the DRIP unless the participant was a joint holder, in which case the DRIP will continue for the remaining joint shareholder.

Any outstanding balance will be repaid in the event of the sale or transfer of your shares or your withdrawal from the DRIP. We will return the outstanding balance to you on the First Dividend Payment Date if you leave before the Company’s Record Date or on the Second Dividend Payment Date if you leave on or after the Company’s Record Date.

Where are Vodafone ordinary shares traded?
Vodafone ordinary shares are traded on the London Stock Exchange and, in the form of American Depositary Shares (ADSs), on the NASDAQ Stock Market.
How do I buy and sell Vodafone shares?

You can buy and sell Vodafone ordinary shares through a financial adviser or stockbroker, bank or building society. Please note the commission charges for buying and selling shares vary between the different organisations.

You can also use the dealing services provided by our Registrar. If you hold your shares in the Vodafone Share Account, you will need to use Computershare’s internet or telephone share dealing services. You can find further information, including commission rates and charges as well as any restrictions to using the dealing services on Investor Centre or alternatively you can contact our Registrars directly.

On what basis will our Registrars buy or sell?
All transactions will be undertaken on an ‘execution only’ basis. This means that our Registrars cannot give you any investment advice on transactions, nor will our Registrars be able to provide any other services under this agreement. Please contact our Registrars for documentation and full details of service. If you are in any doubt about what action you should take you should consult an independent financial adviser authorised under the UK Financial Services and Markets Act 2000.
Does Vodafone operate a share dealing service?
We are not currently operating a share dealing service although we have done in the past.
How do I transfer my Vodafone shares to someone else?

You may at some point wish to transfer your shares to someone else (for example, your spouse or partner or in an 'off market' sale). As these transactions usually do not involve a stockbroker, you can use a stock transfer form which can be obtained from [our Registrars/Shareholder Forms page]. Please complete and return it to Computershare along with your share certificate via registered post.

Where stamp duty is payable, the completed transfer form must be sent to a UK Inland Revenue Stamp Office and the duty paid before it can be forwarded to the Registrars.

Where stamp duty is not payable, you will need to complete the form fully, remembering to complete the stamp duty declaration on the reverse. The transfer form and share certificate (totalling at least the number of shares on the transfer) should be forwarded to the Registrars. Do not worry if the share certificates represent more shares than the transfer. If this is the case, the Registrars will send you a share certificate representing the balance. If you are in doubt or would like a stock transfer form, please contact our Registrars.

Do I have to pay stamp duty on the transfer?
This is dependent on the nature of the transaction taking place. As a general rule, if no consideration or money is changing hands then the transaction is not liable for stamp duty. However, there are several instances where stamp duty has to be paid and for full guidelines you should refer to the reverse of the Stock Transfer Form. If you require any further information please contact our Registrars.